Return & Exchange Policy
Our refund policy allows you to exchange or refund a product in two cases:
1) The customer received a wrong product
If a wrong product is delivered to the customer, we will get it picked up for free.
Once the wrong product is received by us, we will dispatch the correct product or refund the amount within 7 working days.
The product should be unused and the packaging should not be damaged.
The product should be sealed in its original product packaging.
All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
2) The customer received the desired product but still wishes to exchange or avail refund
In this case, the customer will dispatch us the product and bear the courier charges.
The product should be unused and the packaging should not be damaged.
The product should be sealed in its original product packaging.
All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
The refund request should be made within the first 7 days of receipt of the delivery package.
We will expedite exchange or refund once we have received and inspected the product.
Once the product is received by us, we will expedite exchange or refund.
3) The Customer receives damaged goods
Customers may claim refund if they receive damaged goods however, they must provide video proof of this.
Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
Please Note:
The customer is liable to pay for postage when returning incorrectly ordered goods.
The goods must not have been used, must be complete with all components and the packaging must be not be damaged/opened.
You will be credited with a full refund within 7 days of notifying Apparel Studio Store.
Note that if these conditions are not met, we may not accept returned goods.
Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
1) The customer received a wrong product
If a wrong product is delivered to the customer, we will get it picked up for free.
Once the wrong product is received by us, we will dispatch the correct product or refund the amount within 7 working days.
The product should be unused and the packaging should not be damaged.
The product should be sealed in its original product packaging.
All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
2) The customer received the desired product but still wishes to exchange or avail refund
In this case, the customer will dispatch us the product and bear the courier charges.
The product should be unused and the packaging should not be damaged.
The product should be sealed in its original product packaging.
All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
The refund request should be made within the first 7 days of receipt of the delivery package.
We will expedite exchange or refund once we have received and inspected the product.
Once the product is received by us, we will expedite exchange or refund.
3) The Customer receives damaged goods
Customers may claim refund if they receive damaged goods however, they must provide video proof of this.
Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
Please Note:
The customer is liable to pay for postage when returning incorrectly ordered goods.
The goods must not have been used, must be complete with all components and the packaging must be not be damaged/opened.
You will be credited with a full refund within 7 days of notifying Apparel Studio Store.
Note that if these conditions are not met, we may not accept returned goods.
Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.